Frequently Asked Questions (FAQs)

Please go through the following FAQs containing solutions to most common problems faced by our customers. You can submit a support request below if you cannot find solution to your problem in these questions.

 

Please refresh the login page and try again. ZenHRM tokenizes logins for each session for security, so the login token may have expired.
Please check your junk mail or spam folder to see if this automated email as been falsely identified as spam. If the emails(s) are in there please, mark them as "not junk" and check "always trust emails from this sender".
Please add one employee manually and choose the "Export" option under "Employees" section, from within your admin panel. Use this exported .csv file as a template to reflow your existing employee data (using excel, google sheets, etc) to the ZenHRM format. Once complete, save the .csv file and contact support@zenhrm.com with your import data request. You will then receive further instructions to securely upload your employee data.
Due to the sensitive nature of personal and company information and in an effort to protect unauthorized access. ZenHRM's mobile apps intentionally do not stay signed in. Please note: Your credentials can be kept securely in your Google password store which can make it quicker to sign back in. We are sorry for any inconvenience this may cause.
Due to the sensitive nature of personal and company information and in an effort to protect unauthorized access. ZenHRM's mobile apps intentionally do not stay signed in. Please note: Your credentials can be kept securely in your Apple Keychain store, which can make it quicker to sign back in. We are sorry for any inconvenience this may cause.
To install the ZenHRM to your iOS device's home screen, please do the following: 1.) Open Safari and go to: https://app.zenhrm.com/ 2.) Tap the Share button and then the icon labeled "Add to Home Screen". 3.) Tap Add in the upper-right corner. 4.) You can now launch the app from your Home screen by tapping its icon.
Absolutely! Just let us know via the support form and we are happy to help you with a 60 day trial.

Contact Us

How can we help you? We will try to get back to you as soon as possible.

 

Email

You can also get in touch with us on our email: support@zenhrm.com.

 

Address

30 N Gould Street, STE #6299 WY, 82801 .

ZenHRM is a Cloud HR Management Suite designed to make HR management easier and staff happier.

"Managing staff leave requests and absences was a source of constant confusion and conflict, ZenHRM has almost entirely eliminated these issues".

― Michelle Watts

ZenHRM